If our products do not perform as we have implied or advertised, or the website does not accurately describe or represent the product you will receive, we will refund your order or, if given the opportunity, replace the item. We will be asking lots of questions however, to make sure it never happens again to someone else.
Should you change your mind about your purchase of any of our standard products, we are happy to exchange the design for another where the product is returned in original condition and you have contacted us within 30 days of receiving your order. You will be responsible for all return and re-issue shipping and handling fees.
Custom products (design or colours) that have no quality-related issues cannot be returned or refunded so please check your proof design and dimensions carefully before approving it in the first instance.
Colours may appear differently on-screen to when they are printed. If you have any concerns about colours, you can purchase a Colour Chart before we print your order. If we have made a mistake, will will replace the product.
If your product was damaged during shipping, we will replace, refund or repair your order depending on the extent of the problem. We will also ask you to help complete documentation from your selected courier with details and evidence of the damage.
In the event we are unable to meet the 4 business day despatch time or any previously agreed alternative timeline (does not include transit times), we will advise you of the delay and discuss suitable options with you, which may include an upgrade of your postage or a refund.