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Thanks for visiting our Contact Us page! We normally respond within the same day but please check our Frequently Asked Questions below in case the answer is there.
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Please Read These Answers to Common Questions
Quick Facts about our Custom Design ServiceJenWe can create various types of custom designs, like decals (cut out shapes), logos (for businesses), text (your favourite quote for example), or wall murals or wallpaper. They are all supplied on the same, high quality fabric ensuring a high-end look and Landlord approved friendliness! If you know the dimensions of what you want (this is easy for wall murals but can be tricky for text), you can get an instant quote by choosing what type of product you want on this page. Once you've place your order, we set up your design and send a first proof within 2 days - we need your sign-off on your design before we print it. This design process occurs via email, and we will make as many adjustments as you need until you are happy. Once you sign off, we need 6 business days to print and prepare it for postage, plus shipping time. Sometimes we can do this quicker, and sometimes we have delays because printing something for the first time is not always easy. Your product will sent rolled up in a tube with instructions included. If your design is intricate, it will come with a layer over the top to make placement quick and perfect. See here. Custom wallpapers and murals will be supplied in 65cm wide panels by your wall height, and numbered on the back to make installation achievable by one person with minimal confusion. Contact Us if you need help with your custom order. Click here to get an instant quote.
How fast can I get my order?JenIf you need your product by a particular date, please check with us (below) before placing your order. Our normal lead time is 5 business days from payment date. Then if you are customising a product, this will extend this time further. Shipping time is in addition to the above number of days. Shipping time estimates can be seen below. To avoid delays pay by credit card or Paypal and choose the fastest shipping option.
|Shipping option||Normal time until you receive your order|
|Standard delivery – Australia||
|Express post – Australia||
|Standard delivery – International||
|Express post – International||
Where can I see your products?JenYou'll want to see the products to check how they stick to your walls and see the print quality and finish. You can order now with confidence knowing we have a 100% Happiness Guarantee and we have thousands of happy customers. However we would love to send you a sample of our product to try on your wall and feel the finish. You can order a sample here. Order a wallpaper sample from any wallpaper product (in the "wall height" drop down menu), or get a Colour Chart to see our colours in person. We have a few Stockists however their products are for sale rather than inspection.