Frequently Asked Questions
Hopefully your questions will be answered here, but please contact us and we will get back to you usually on the same day.
We keep you up to date on the progress of your order, however if you would like to know where it's up to now, please enter your email address and order number in the form below to see the exact status of your order in our production process:
- New Order: has not been printed
- Printed: Your order is in the queue for printing
- Finishing Area: products are packaged and about to be shipped
Our products are printed to order. Our production time is roughly 4 business days from placement of order and payment, or from proof approval (for custom designs), to despatch. Shipping time will vary depending on your chosen carrier and service and the delivery location.
The below table provides a guide on how long it will take your order to arrive after we dispatch it.| Shipping option | Normal time until you receive your order |
| Standard delivery – Australia |
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| Express post – Australia |
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| Standard delivery – International |
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| Express post – International |
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Postage costs vary depending on the size and weight of your order, the delivery location and the type of shipping selected. Postage is calculated at checkout prior to making payment. This will calculate the shipping costs of each shipping option for your order and allow you to choose your preferred method.
Yes we can print a mural from a photo, and any image as a mural or decal. We can check the image size is large enough to blow it up to the size you need.
The only issue is that the image size needs to be large enough to blow it up to the size you want it ie. a photo taken with your phone will not be large enough to fill a 3 x 3m wide. However a high resolution image purchased online, will probably be large enough.
If you're not sure if your photo is large enough to print ad you'd like us to check it, upload the image to our Dropbox folder, and then email the wall dimensions and image name to [email protected] and we'll let you know.
https://www.youtube.com/watch?v=YCoVXrg7ctE
https://www.youtube.com/watch?v=ptNVeBQgrAo
Compare Our Product To All Others
With so many wall stickers on the market now, and if you've ever had a wall sticker fail you, you want to make sure you avoid any nasty surprises and get the product you pay for. Use this chart to compare our product to what else is available on the market.
Features of The Wall Sticker Company Products
We call them "wall stickers" or "wall decals".
All our products are removable - meaning they will come off your wall without causing damage.
We use a light polyester fabric with a powdery, matte finish that doesn't shrink or change.
The glue on our products is more like a gum that doesn't change or harden over time.
Our removable wallpaper is made of the same removable fabric that we use for our wall stickers.
Wallpaper has a repeated design, whereas wall mural are a picture.
Feature of other products
They call them "wall decals", "wall tattoos" or made up words.
"Removable" can mean anything, it doesn't mean it won't damage your walls.
Other wall stickers are usually made of vinyl; a plastic that can be matte or shiny, stretch and tear easily, and are heavy.
Because vinyls change shape and are heavy, they need stronger glues to keep them stuck on the wall. These glues can harden over time cause damage on removal.
Normal wallpaper is made of paper with a glue that you apply to your wall first.
https://www.youtube.com/watch?v=Umcvj001140
