Frequently Asked Questions
- Show All
- 5 Top FAQs
- Applying the products
- Our Custom Service
- Product Info
- Shipping & Delivery
- Support
- Surfaces & Preparation
- Wallpaper Ordering To Installing
Is removable wallpaper easy to install, and how much do I need?
Applying wallpaper is much easier to install that traditional wallpaper. There is no glue or water - you simply peel it from the backing paper and stick it to the wall. If it is in the wrong position, peel it off and reapply. And no, it is not like contacting school books either!! It sticks very gently and air bubbles are large and smooth our with your hand. We supply our wallpaper in wall height drops so that you are not wasting any product and it is easier to put up. Once you have chosen your wall height from any of our removable wallpaper range, you then order as many 65cm wide panels as you need to fill your wall width. All our products have a Wallpaper Calculator to make this an easy calculation. Check out this short video showing you how our removable wallpaper is applied!How To Find The Best Wall Stickers & Wallpapers
Features of The Wall Sticker Company Products
We call them "wall stickers" or "wall decals".
All our products are removable - meaning they will come off your wall without causing damage.
We use a light polyester fabric with a powdery, matte finish that doesn't shrink or change.
The glue on our products is more like a gum that doesn't change or harden over time.
Our removable wallpaper is made of the same removable fabric that we use for our wall stickers.
Wallpaper has a repeated design, whereas wall mural are a picture.
Features of other products
They call them "wall decals", "wall tattoos" or made up words.
"Removable" can mean anything, it doesn't mean it won't damage your walls.
Other wall stickers are usually made of vinyl; a plastic that can be matte or shiny, stretch and tear easily, and are heavy.
Because vinyls change shape and are heavy, they need stronger glues to keep them stuck on the wall. These glues can harden over time cause damage on removal.
Normal wallpaper is made of paper with a glue that you apply to your wall first.
Can I use hooks or nails with your wallpaper?
Removable wallpaper sticks quite gently to your wall, even if we supply the higher tack product for bumpy or textured walls. 3M hooks will adhere to our removable wallpaper but, depending on the weight hung from them, they might pull the wallpaper away from the wall.
We understand many renters will use our wallpaper, and sometimes landlord's don't want you putting holes in the wall. Just make sure nothing over 200g is hung from a 3M hook.
Alternatively we can print out your photos to stick onto your wallpaper - enter the dimensions into our custom wall decals product, or see our other photo ideas here.
Can I use your products for a ceiling installation?
Removable wallpaper and wall decals look great on ceiling installation. Create a night sky or cloudy sky in a Nursery or childs bedroom, or create a dramatic dining area with a mural. And with our custom service, any design is possible. Once you have your chosen design, there are a couple of factors to consider.- Using wallpaper on a ceiling installation can be tricky. Therefore we may advise you get in a professional installer, or you could do it yourself with at least 2 people, 2 ladders and some DIY experience.
- We will need your ceiling dimensions and know the wall type to assit you placing an order. We need to work out the best way to supply the panels and the best wall type to print it on.
My parcel has been shipped but I need to change some details
If you need to change address for delivery of your order, or any other requirements, please contact us and we will make this update. However if the parcel has already been shipped and is in transit, you can still change the delivery address with the Australia Post's Manage Your Delivery Service. You just need to create a login using the same email address you used to place your order with us.Create a new login here to update your shipping address.
Hit “track” once logged in.
Enter the tracking code (you should have received this via email when we posted your parcel).
Make your updates.
Do you offer click and collect?
We offer a click and collect pick up service from our despatch office located in Seaford in bayside Melbourne. On placing an order and entering your postcode, you will be offered this option instead of paying for postage. We will email you as soon as your order is ready to be picked up. We will provide our printhouse's address and instructions. Pick ups are available on Mondays through to Friday from 8am to 2pm.How do I know if I have copyright or not?
One of the most frustrating things: you find an image you love to create your dream removable wall mural. But then The Wall Sticker Company says you can't use that image unless you have the copyright to reproduce this! We found this amazing guide from youthedesigner.com that explains it all. Start from the left and work through to the right hand side. For any further questions, please contact us!
Quick Facts about our Custom Design Service
We can create various one-off designs like a custom wall decal (cut out shapes), business logos, cut out text (your favourite quote for example), or custom wall murals and wallpaper. They are all supplied on the same, high quality fabric ensuring a high-end look and Landlord approved friendliness! If you know the dimensions of what you want (this is easy for wall murals but can be tricky for text), you can get an instant quote by choosing what type of product you want: a custom wall decal (cut out shape or text), a custom wall mural, or a custom removable wallpaper. Once you've place your order, we set up your design and send a first proof within 2 days - we need your sign-off on your design before we print it. This design process occurs via email, and we will make as many adjustments as you need until you are happy. Once you sign off, we need 6 business days to print and prepare it for postage, plus shipping time. Sometimes we can do this quicker, and sometimes we have delays because printing something for the first time is not always easy.
Can you turn my design into a Custom wall sticker or wallpaper?
Yes we can create a custom logo, wall stickers or wallpaper! We can turn any design, logo or idea into a removable wall sticker or wallpaper. For an instant price enter your dimensions for a custom decal, custom text, or a custom wallpaper or mural. Enter any supporting information and upload any images, and we'll be in contact with your first proof. We will not print until we have your sign off. The product is easy to apply with a special layer over the top that makes placement perfect and quick. They are easily removed and won’t damage the wall or leave any residue.