FAQ’s Frequently Asked Questions

Frequently Asked Questions

Hopefully your questions will be answered here, but please contact us and we will get back to you usually on the same day.

The turnaround time for custom orders depends on a few factors. Custom designs are where you are creating your own design, we are not referring to our designs where you simply choose your own colours. So for a custom order, if you have the image or design for your custom text, wall sticker, wallpaper or wall mural, we just need a day or two to set it up for print and send you a proof.  Once you approve the proof, we need up to 6 business days to print it and ship it. However, if you need us to find an image or create the artwork for your custom order, we will need a few days to do this before we send you your first proof. The other factor is how many changes we need to make to your proof. We usually get it right on the first proof but if you need changes this will take extra days - usually an extra day.  The more changes we need to make, the more days we need. Shipping time also needs to be taken into consideration and added on to the total time.
Yes, our removable wallpaper can cover existing wallpaper, assuming the surface is clean and flat.
However, as our products are made for plasterboard walls or textured walls, we just can’t guarantee how they will respond to being removed as they may tear a papery service.
We suggest you get a Free Sample to try selecting a “flat wall in a dark colour”.
Parcels sent to destinations outside Australia may incur a Custom Duties fee.  However every country has it's own rules about whether our goods require an extra Duties Tax to be paid on arrival to your country. You can estimate duties charges here. Please use the details below to complete your enquiry: Product Description: printed pictures HS Code: 4909000000 Insurance: $0
https://www.youtube.com/watch?v=bf5HW7V852I
If you have a window or a door within your wall, you may wonder if you need to order the full width of the wall, or could you use the cut-offs around these fixtures.  For this question, you will need to Contact Us about so we can work out the most cost-effective way for you to order, based on the design you choose.
You now need to work out how many 65cm wide panels you need to cover your wall. Measure the wall width and if you are wallpapering multiple walls, add all the widths up. Enter the total width into the wallpaper calculator found on the wallpaper product page and also on this page, to work out how many panels you need to order. The calculator will divide the width by our 65cm sheet sizes and then round this up to the nearest whole number to tell you how many of this product you need to purchase.
To work out how much wallpaper you need for your wall or room, first measure your wall height.
  • Standard wall heights in Australia are 2.4m , 2.7m, 3m and 365.8 cm.
  • Standard wall heights in the United States are 7 ft. 9" (236cm), 8 ft. (243.8 cm), 9 ft. (274.3 cm), 10 ft. (304.8 cm), 11 ft. (335.3 cm) and 12 ft (365.8 cm).
  • Standard wall heights in the UK are 2.3m (7 ft. 65"), 2.4m (8 ft.), 2.5m (8 ft. 2"), and 2.6m (8 ft. 6"),
Our wallpaper panels are available in 4 heights: 250cm, 280cm, 310cm, 350cm and 370cm. These heights will cover standard wall heights plus allow extra in case walls are not perfectly straight. If your wall height is angled, contact us for assistance.
You need to measure your wall height and width first, and then use the Wallpaper Calculator (on the right hand side of each wallpaper product) to work out how many panels to order and at what height.
Our wallpaper is supplied in 65cm widths by your wall height - rather than a roll. This has a number of benefits:
  1. The 65cm width allows for easy handling.
  2. Each panel is laid next to each other and the panels are numbered on the back to make it easy.
  3. There is no wasted wallpaper.
Please be aware that due to our printing process, further panels purchased may not earlier purchased wallpaper panels. We suggest you order what you need at this time.
We suggested a standard wall preparation for our removable wall stickers and wallpaper.  Apply an undercoat followed by 2 top coats with adequate drying time between coats.  Please allow a week for the second paint coat to outgas before application.
If you need to send us a file for your custom design, simply go to Dropbox here, find your image on your computer and select it. We will receive notification that you have sent it.
Yes our removable wall stickers and wallpaper can be used on walls painted in latex paint.  Infact our products can be used on all paint types, even Wash N Wear types.
You can see the pricing in your currency by selecting your currency from the drop down menu on the bottom of the web site. This will convert all pricing, apart from our wallpapers, to your currency.
We do not recommend using our products as splash backs. Although our wallpaper is essentially a plastic product, we use water-based inks. When you use solvents on our products, like kitchen sprays and cleaners, the ink can destabilise and shift. If you want the design behind glass again we would not recommend our product as steam and water and bacteria can get between the wallpaper and the glass.  We suggest you contact a splash back company or a vinyl printer who can reverse print your design.
As far a paint types go, our products will adhere to all paint types including acrylic or enamel, and Wash & Wear paints that contain Teflon. Gloss or matte finished are fine too.
We offer a Pick Up service of your order from our despatch office is located in Seaford in Bayside Melbourne. On placing an order, you will be offered this option instead of paying for postage.  Please note that pick ups are only available on Mondays and Thursdays so it does not mean you will get your order faster necessarily.
We ship overseas, all over the world everyday! See the attached screen shot.  You can see how much shipping will be by adding the item/s you want to your Cart and then hit “Estimate Shipping".  Enter your country and zip/postcode. We have 2 options for overseas parcels:  Standard International and Express International.  Both options have tracking so you'll be able to see where your parcel is. Please let us know if you need any help. ship overseas
You may be moving house, moving rooms or renovating, moving and storing your Wall Sticker Company products from one place to somewhere else is even, you can even store them for some time. For wallpapers and decals this is easy, but for cut out text and intricate designs, this may not be possible. If you haven't kept your tube and backing paper as we recommend, you can purchase more backing paper from here. We ask for a small fee for this. Place the pieces on the backing paper and they can be rolled up inwards and stored in the tube with the ends secured in a dry place.  They can stay like this for years. For cut out text and intricate designs, each piece needs to be picked up and relocated.  This would require alot of time and may not look as good as when first applied, or may get damaged in this process.  
If you want to make sure our product is as high quality and we assure, or just want to to see how it will stick to your wall, get a free sample here by entering your details. Owl with The Wall Sticker Company on its belly
We can create various types of custom designs, like decals (cut out shapes), logos (for businesses), text (your favourite quote for example), or wall murals or wallpaper. They are all supplied on the same, high quality fabric ensuring a high-end look and Landlord approved friendliness! If you know the dimensions of what you want (this is easy for wall murals but can be tricky for text), you can get an instant quote by choosing what type of product you want on this page. Once you've place your order, we set up your design and send a first proof within 2 days - we need your sign-off on your design before we print it. This design process occurs via email, and we will make as many adjustments as you need until you are happy. Once you sign off, we need 6 business days to print and prepare it for postage, plus shipping time.  Sometimes we can do this quicker, and sometimes we have delays because printing something for the first time is not always easy.
Removing the top layer

leaving the pieces on the wall!

The top layer pick ups our decals

The top layer picks up the pieces

Your product will sent rolled up in a tube with instructions included. If your design is intricate, it will come with a layer over the top to make placement quick and perfect. See here. Custom wallpapers and murals will be supplied in 65cm wide panels by your wall height, and numbered on the back to make installation achievable by one person with minimal confusion. Contact Us if you need help with  your custom order. Click here to get an instant quote.

Yes our products can be adhered to a fridge. However as the surface is for interiors, it will not withstand being scrubbed with solvent cleaners like spray and wipe.  It would be suited to decorating with our decal designs rather than “wrapped” in our wallpaper.

If you need your product by a particular date, please check with us (below) before placing your order. Our normal lead time is 5 business days from payment date. Then if you are customising a product, this will extend this time further. Shipping time is in addition to the above number of days. Shipping time estimates can be seen below. To avoid delays pay by credit card or Paypal and choose the fastest shipping option.  
Shipping option Normal time until you receive your order
Standard delivery – Australia
  • Melbourne:  5 business days
  • Other capital cities and rural VIC:  6 business days
  • Other rural locations: 7 business days
Express post – Australia
  • Capital cities and locations within the Express Post Network:  1 business day
  • Other locations:  2 business days
Standard delivery – International
  • 7 to 14 business days depending on country
Express post – International
  • 7 to 11 business days depending on country

We can offer a plain coloured wallpaper, but we do have trouble printing darker colours with a nice, consistent finish - often there will be some banding which are stripes across the print that are darker than the rest of the print.

Lighter colour are not a problem however.

How long our removable wall stickers and wallpapers can sit "on the shelf” for depends on how the products are kept.  As long as the products stay in their tube, sealed with the end caps, and are kept dry, we would say they could last 8 years - this is the number of years we have been using the product, and know it remains removable for.

Yes we can!  We can turn any design, logo or idea into a removable wall sticker or wallpaper. If it is your logo or similar, we will need the file in a vector format - this is a file you would get from the graphic designer and is often in a EPS, AI or PDF file.

For an instant price and to place an order, please enter your dimensions for a custom decal here, custom text here, or a custom wallpaper here.  Enter any supporting information and upload any images, and we'll be in contact with your first proof.  We will not print until we have your sign off.

The product is easy to apply with a special layer over the top that makes placement perfect and quick.  They are easily removed and won’t damage the wall or leave any residue.
The top layer pick ups our decals

The top layer picks up the pieces

Removing the top layer

leaving the pieces on the wall!

One of the most frustrating things: you find an image you love to create your dream removable wall mural.  But then The Wall Sticker Company says you can't use that image unless you have the copyright to reproduce this! We found this amazing guide at youthedesigner.com that explains it all.  Start from the left and work through to the right hand side. Click to enlarge. For any further questions, please contact us! Copyright questions for custom products
Source images from the sites listed below.  Some images will cost and some are free.  You can source images from a few different places.  Choose the largest image size (usually in inches or pixels), or in "v" for vector format. Contact Us if you need some help to order the right image. We suggest the following sites:

Illustrations, Patterns and Images

Adobe Stock (Cost included when you receive a quote from us)

Unsplash (checkout Collections if you want a series of photos for products like our Round Trips)

Getty Images (around $400 for the image)

123rf (various pricing) Pattern Designs ($50-$100)

Museums Works:

The Metropolitan Museum of Art (free, copyright free)

The Rijksmuseum (free, copyright free)

National Gallery for Art (free, copyright free)

Google Art Project (free, copyright free)

J. Paul Getty Museum (free, copyright free)

Maps

Map Resources ($100-$300 for the image)

Maps Of The World ($130 for the image)
 
Our lead times for custom designs will be depend on how many changes you make before you can approve the proof. To avoid any delays, choose the fastest shipping option, look out for our emails, and let us know any deadlines.
 

Application Instructions

To find the application instructions that go with your product, choose from the options below: simple decals, large decals, intricate designs (with the layer over the top), or wallpapers and murals.

General Application Requirements

All our products require are that your walls are:

  • Dry
  • Internal
  • Remove any dust; the more times our products can be reapplied
  • Painted surfaces have undercoat plus 2 top coats
  • Brick and rendered walls are as clean as possible
  • Glass and mirror applications - clean surface
  • Newly painted walls need 2 weeks to outgas before application
  • Remove bluetack, hooks or fixtures that prevent a smooth finish

Applying simple decals

Our wall stickers peel off your wall without leaving any residue or damaging the wall!

Plan where you will put the designs. See if the sheet includes a plan to putting it together.
Peel the decals from the backing paper.
Smooth the designs to the wall.
To reposition them, just lift an edge and peel them off the wall.
Refer to the Cleaning Instructions to care for and store your wall stickers.

Applying larger decals

Large decals need special instructions to avoid the pieces sticking to themselves. Once they are on the wall, it will be easy to move them into position.

  • Cut around any pieces to make it easier to manage.
  • Place the decal face down and peel back and fold15cm or so of the backing paper, exposing some sticky side of the sticker.
  • Now pick up the piece and stick it to the wall and support it by holding it to the wall.
  • Now from behind, pull the remaining backing away while holding it to the wall, until all the backing paper comes away and the sticker is fully applied.
  • To move the piece on the wall, 2 people peel the whole piece off and manoeuvre it into place.

Applying intricate designs and text (layer over the top)

The top layer pick ups our decals
Removing the top layer
  • Plan the position of the whole design first. You can cut between parts of the design to make it easier to place in sections.
  • Scratch the designs through the tape layer with your nails and then peel back, ensuring all parts are “picked up”.
  • You need to place the pieces in the correct position the first time. Once adhered, smooth it to the wall.
  • Peel off the tape layer leaving the designs on the wall.

Wallpapers & mural installation

Equipment  You’ll need a step ladder, a sharp Stanley knife (snap for a new blade) and possibly a second pair of hands. Make sure your walls are clean and dust free, and wipe the skirting boards too. Remove any picture hooks, tacks or blue tack, and any switch plates. Make sure your hands are clean.

Getting started  Notice on the back corner of the panels the numbering - you’ll be putting up panel #1 on the left then applying them to the right. (For left-handers just start at the highest number and work from right to left.) Lay the first panel design-down on a clean, flat surface. Peel the top edge back 30cm or so, and the fold the backing paper back so it stays out of the way.

Remove the backing  Now you’re going to temporarily stick the panel to the wall so you can remove the backing paper safely. Stick it to the wall under the cornice (don’t worry about placement yet) and stick it to the wall. Start pulling the backing paper down from behind (evenly across to avoid buckling), and stick the wallpaper to the wall as you go - just enough to keep it stuck. Prevent the sticky sides of the wallpaper from sticking together.

Stick  Once the backing paper is removed from the top of the panel you can place it properly. Placing the first panel is the trickiest so take your time. From the step ladder, pull the entire sheet back off the wall to line it up under the cornice. Then let the panel fall naturally. If the side of the wall is not covered all the way to the corner, allow an extra centimetre across the corner - this can be trimmed off at the end. Pull it off again if you’re not happy, and reapply. Once you are happy with how it is placed, smooth it from the top in a down-and-out motion to “sweep” out any air pockets.

Dealing with wrinkles and bubbles  Large bubbles should just smooth out but if they get trapped or you get a crease, just peel back the panel to release them rather than rubbing the print.

Matching the design  For the next panel you need to repeat the above to get it safely on the wall and off the backing paper. For the best result, apply the panel temporarily 10cm below the first panel. Now step down and, at eye level, match up the design and butt the panels into each other (no overlapping is required). Line up the design up and down the join and stick it to the wall but only enough to hold the panel flat to the wall - you can smooth it completely to the wall once the entire join is matched.

Trimming  Only once all the panels are adhered and aligned can you trim off the excess wallpaper. Run your sharp Stanley knife blade along the sides and bottom. Carefully trim around power points then replace the plates.

Moving the panels  If you want to move the wallpaper to a different wall, you need to apply it to the backing paper while vertical to avoid debris getting on the sticky side. Stick a panel of the backing paper on the wall next to the panel you want to remove - stick at the top and bottom with masking tape or similar. Peel the panel of wallpaper off the wall and move it across and stick it onto the backing paper, getting it lined up as best as possible. It will help to have a second pair of hands to guide the bottom of the panel. Once stuck, roll up the panel and protect any exposed edges - wrap in bubble wrap.

Please keep the white backing paper if you intend to move your wallpaper, or move home!

Chalkboard wall sticker application

Chalkboard wall sticker with tick written on it in chalk
  • Plan the position of the design first as it cannot be moved. Peel the design off the backing paper.
  • Place the design on the wall and smooth into place.
  • Wipe clean with a damp cloth.
  • To remove your chalkboard wall sticker, heat the design with a hair dryer in sections to remove it.

Note: Chalkboard products may cause paint to come off walls even if instructions are followed. We suggest applying to hard surfaces if you are concerned about the state of your wall.  Only for use with standard chalkboard and not liquid.

You can request a free envelope-sized sample of our product by filling in your details here. You will be able to peel it from the backing paper and stick it to your wall, feel the quality and finish, and see the printing quality.

If you want to see our colours in your home, you can purchase a Colour Chart for $4, and the cost is redeemable when placing your order.

If you are considering buying wallpaper, you can purchase a wallpaper sample, available on each of our wallpaper designs for $5. This cost is also redeemable upon placing a wallpaper order.

Please let me know how if can help further.

If you need to change the delivery address of your order, please contact us and we will make this update. However if the parcel has already been shipped and is in transit, you can still change the delivery address with the Australia Post's Manage Your Delivery Service.  You just need to create a login using the same email address you used to place your order with us.

Create a new login here to update your shipping address

Hit “track” once logged in.

Enter the tracking code (you should have received this via email when we posted your parcel).

Make your updates.

According to Australia Post, "In transit" means it has been picked up and scanned, and is on it's way to you. We are not able to access any more information than our customers.

You can login to our site at any time and see the status of your order. Click on "My Account" at the top right of our screen, check your "Orders" on the left sidebar, the check the "Status" of your order.  Here is a description of each status: Payment required: Your order is awaiting payment.  You can hit the "Pay" button on this page to make payment, or we can emailed a link to you. Awaiting Payment: We are waiting to receive or clear your payment by direct deposit. Payment Failed: Payment has failed or was declined. New Order: Payment has been received and we are processing the order. Pre Press: We are preparing your design for print. Printing: Your order is queued to print and will be printed in the next 24 hours. Finishing Area: Your order is being prepared to be shipped.  All going well, we will send it on or the next business day. Awaiting Pickup:  Your order is ready to be picked up.  Please check your email for our address and opening times. Shipped:  Your order has been picked up from our print house and is on it's way to it's destination.  Check your email for tracking information. Waiting Bay:  We are now waiting on you for some more information so we can complete your order. Please check for contact from us via email or contact us for assistance Reprint Required: Your order has not passed our quality inspection so we are reprinting it again.  We will let you know if your order will be delayed above our normal 4 day turnaround.
Our removable wall sticker material is exactly the same as our removable wallpaper.  They are a polyester blend fabric with an adhesive on the back.  As you expect with fabric, the finish is matte and soft, and sometimes there are frays at the edges.  The adhesive is clear, does not smell and won't harden over time, so it won't damage the wall or leave any residue on removal.

We have 3 different types of the product we supply you with:

1. For flat walls and slightly see through - perfect for flat plasterboard walls, or drywall (USA), painted in a light colour.

2. Complete block out for flat walls where the wall colour is dark or needs to be hidden. The print appears brighter because the white point is stronger. Ideal for glass or mirrored surfaces.

3. For textured walls (concrete, brick or render) - the wall colour is seen through ever so slightly so it is deal for white or light coloured walls.

If you have textured walls that are a dark colour, please contact us.

At checkout you will be asked about your wall type. We will supply the correct product to suit your wall: You can order an A4 sample of any of our wallpapers. Just select this option on the wallpaper design you like. The cost of these is redeemable on purchase of your wallpaper.

Our product will adhere to glass and mirrors.

The result will be the same but the difference will be that it will stick harder, because the surface is flatter.  Decals will be easy to apply.  Wallpaper will require more time and to get joins to match up, because it won't be possible to move pieces into position.

See the image below of some sliding glass doors that have been covered with our White Brick removable wallpaper.

If you'd like to try a sample and see how it will stick, you can order an A4 wallpaper sample from your desired removable wallpaper design. The cost is redeemable upon purchase of the wallpaper.

When purchasing our products for glass or mirrors,  select your wall type and flat and dark in colour - that will be perfect for mirror or glass.

white brick wallpaper covering mirrored doors

White Brick removable wall stickers

Because our products are sent in tubes, they do get damaged in transit from time to time. Before you sign for or accept your parcel from a carrier, you should inspect the tube or package to make sure it is sealed. If the parcel is damaged, please take a photo of the tube or parcel before you open it.  Then if the product inside is damaged, we have proof that this occurred while in transit and a replacement will be supplied. If the products inside are damaged, please take a photo and send it to us.
You'll want to see the products to check how they stick to your walls and see the print quality and finish. You can order now with confidence knowing we have a 100% Happiness Guarantee and we have thousands of happy customers.  However we would love to send you a sample of our product to try on your wall and feel the finish.  You can order a sample here. Order a wallpaper sample from any wallpaper product (in the "wall height" drop down menu), or get a Colour Chart to see our colours in person. We have a few Stockists however their products are for sale rather than inspection.
If you believe your product has been lost during shipping, please notify us and we will help you investigate the issue. Lost items are actually the responsibility of the carrier, however we will support you through the situation as best as we can. We are also needed to place enquiries as the "sender". Please be aware most carriers will not leave a parcel unattended.  In most cases a calling card will be left for you to pick-up at a nearby location or provide an option for redelivery.
We keep you up to date on the progress of your order, however if you would like to know where it's up to now, please enter your email address and order number in the form below to see the exact status of your order in our production process:
  • New Order: has not been printed
  • Printed: Your order is in the queue for printing
  • Finishing Area: products are packaged and about to be shipped
For Australia Post shipping, you will receive tracking information once it is shipped.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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