Frequently Asked Questions

Hopefully your questions will be answered here, but please contact us and we will get back to you usually on the same day.



We offer a Pick Up service of your order from our despatch office is located in Seaford in Bayside Melbourne. On placing an order, you will be offered this option instead of paying for postage.  Please note that pick ups are only available on Mondays and Wednesdays so it does not mean you will get your order faster necessarily.

You may be moving house, moving rooms or renovating, moving and storing your Wall Sticker Company products from one place to somewhere else is even, you can even store them for some time.

For wallpapers and decals this is easy, but for cut out text and intricate designs, this may not be possible.

If you haven’t kept your tube and backing paper as we recommend, you can purchase more backing paper from here. We ask for a small fee for this.

Place the pieces on the backing paper and they can be rolled up inwards and stored in the tube with the ends secured in a dry place.  They can stay like this for years.

For cut out text and intricate designs, each piece needs to be picked up and relocated.  This would require alot of time and may not look as good as when first applied, or may get damaged in this process.

 

If you want to make sure our product is as high quality and we assure, or just want to to see how it will stick to your wall, get a free sample here by entering your details.

Owl with The Wall Sticker Company on its belly

We can give you an instant quote for logos, custom wall decals or a removable mural.  You can get an instant quote if you know what you want and have the width and height.

CLICK HERE FOR A CUSTOM DESIGN

Once you’ve place your order, we need 5 business days to print and send you decals from the date you approve the proof (via email). We will supply your image or design printed on matte, fabric designs, cut out or on the background.  The adhesive is no the back for a peel and stick application.

Contact Us if you need help placing your order.

 

Yes our products can be adhered to a fridge. However as the surface is for interiors, it will not withstand being scrubbed with solvent cleaners like spray and wipe.  It would be suited to decorating with our decal designs rather than “wrapped” in our wallpaper.

If you need your product by a particular date, please check with us (below) before placing your order.

Our normal lead time is 5 business days from payment date. Then if you are customising a product, this will extend this time further.

Shipping time is in addition to the above number of days. Shipping time estimates can be seen below.

To avoid delays pay by credit card or Paypal and choose the fastest shipping option.

 

Shipping option Normal time until you receive your order
Standard delivery – Australia
  • Melbourne:  5 business days
  • Other capital cities and rural VIC:  6 business days
  • Other rural locations: 7 business days
Express post – Australia
  • Capital cities and locations within the Express Post Network:  1 business day
  • Other locations:  2 business days
Standard delivery – International
  • 7 to 14 business days depending on country
Express post – International
  • 7 to 11 business days depending on country

We can offer a plain coloured wallpaper, but we do have trouble printing darker colours with a nice, consistent finish – often there will be some banding which are stripes across the print that are darker than the rest of the print.

Lighter colour are not a problem however.

How long our removable wall stickers and wallpapers can sit “on the shelf” for depends on how the products are kept.  As long as the products stay in their tube, sealed with the end caps, and are kept dry, we would say they could last 8 years – this is the number of years we have been using the product, and know it remains removable for.

Yes we can!  We can turn any design, logo or idea into a removable wall sticker or wallpaper. If it is your logo or similar, we will need the file in a vector format – this is a file you would get from the graphic designer and is often in a EPS, AI or PDF file.

For an instant price and to place an order, please enter your dimensions for a custom decal here, custom text here, or a custom wallpaper here.  Enter any supporting information and upload any images, and we’ll be in contact with your first proof.  We will not print until we have your sign off.

The product is easy to apply with a special layer over the top that makes placement perfect and quick.  They are easily removed and won’t damage the wall or leave any residue.

The top layer pick ups our decals

The top layer picks up the pieces

Removing the top layer

leaving the pieces on the wall!

One of the most frustrating things: you find an image you love to create your dream removable wall mural.  But then The Wall Sticker Company says you can’t use that image unless you have the copyright to reproduce this!

We found this amazing guide at youthedesigner.com that explains it all.  Start from the left and work through to the right hand side. Click to enlarge.

For any further questions, please contact us!

Copyright questions for custom products

Source images from the sites listed below.  Some images will cost and some are free.  You can source an images from a few different places.  Choose the largest image size (usually in inches or pixels), or in “v” for vector format.

Contact Us if you need some help to order the right image. We suggest the following sites:

Illustrations, Patterns and Images

Museums Works:

Maps

 

Our lead times for custom designs will be depend on how many changes you make before you can approve the proof.

To avoid any delays, choose the fastest shipping option, look out for our emails, and let us know any deadlines.

Application Instructions

To find the application instructions that go with your product, choose from the options below: simple decals, large decals, intricate designs (with the layer over the top), or wallpapers and murals.

General Application Requirements

All our products require are that your walls are:

  • Dry
  • Internal
  • Remove any dust; the more times our products can be reapplied
  • Painted surfaces have undercoat plus 2 top coats
  • Brick and rendered walls are as clean as possible
  • Glass and mirror applications – clean surface
  • Newly painted walls need 2 weeks to outgas before application
  • Remove bluetack, hooks or fixtures that prevent a smooth finish

Applying simple decals

Our wall stickers peel off your wall without leaving any residue or damaging the wall!

Plan where you will put the designs. See if the sheet includes a plan to putting it together.
Peel the decals from the backing paper.
Smooth the designs to the wall.
To reposition them, just lift an edge and peel them off the wall.
Refer to the Cleaning Instructions to care for and store your wall stickers.


Applying larger decals

Large decals need special instructions to avoid the pieces sticking to themselves. Once they are on the wall, it will be easy to move them into position.

  • Cut around any pieces to make it easier to manage.
  • Place the decal face down and peel back and fold15cm or so of the backing paper, exposing some sticky side of the sticker.
  • Now pick up the piece and stick it to the wall and support it by holding it to the wall.
  • Now from behind, pull the remaining backing away while holding it to the wall, until all the backing paper comes away and the sticker is fully applied.
  • To move the piece on the wall, 2 people peel the whole piece off and manoeuvre it into place.

Applying intricate designs and text (layer over the top)

The top layer pick ups our decals
Removing the top layer
  • Plan the position of the whole design first. You can cut between parts of the design to make it easier to place in sections.
  • Scratch the designs through the tape layer with your nails and then peel back, ensuring all parts are “picked up”.
  • You need to place the pieces in the correct position the first time. Once adhered, smooth it to the wall.
  • Peel off the tape layer leaving the designs on the wall.

Chalkboard wall sticker application

Chalkboard wall sticker with tick written on it in chalk
  • Plan the position of the design first as it cannot be moved. Peel the design off the backing paper.
  • Place the design on the wall and smooth into place.
  • Wipe clean with a damp cloth.
  • To remove your chalkboard wall sticker, heat the design with a hair dryer in sections to remove it.

Note: Chalkboard products may cause paint to come off walls even if instructions are followed. We suggest applying to hard surfaces if you are concerned about the state of your wall.  Only for use with standard chalkboard and not liquid.


Wallpapers & mural installation

Equipment  You’ll need a step ladder, a sharp Stanley knife (snap for a new blade) and possibly a second pair of hands. Make sure your walls are clean and dust free, and wipe the skirting boards too. Remove any picture hooks, tacks or blue tack, and any switch plates. Make sure your hands are clean.

Getting started  Notice on the back corner of the panels the numbering – you’ll be putting up panel #1 on the left then applying them to the right. (For left-handers just start at the highest number and work from right to left.) Lay the first panel design-down on a clean, flat surface. Peel the top edge back 30cm or so, and the fold the backing paper back so it stays out of the way.

Remove the backing  Now you’re going to temporarily stick the panel to the wall so you can remove the backing paper safely. Stick it to the wall under the cornice (don’t worry about placement yet) and stick it to the wall. Start pulling the backing paper down from behind (evenly across to avoid buckling), and stick the wallpaper to the wall as you go – just enough to keep it stuck. Prevent the sticky sides of the wallpaper from sticking together.

Stick  Once the backing paper is removed from the top of the panel you can place it properly. Placing the first panel is the trickiest so take your time. From the step ladder, pull the entire sheet back off the wall to line it up under the cornice. Then let the panel fall naturally. If the side of the wall is not covered all the way to the corner, allow an extra centimetre across the corner – this can be trimmed off at the end. Pull it off again if you’re not happy, and reapply. Once you are happy with how it is placed, smooth it from the top in a down-and-out motion to “sweep” out any air pockets.

Dealing with wrinkles and bubbles  Large bubbles should just smooth out but if they get trapped or you get a crease, just peel back the panel to release them rather than rubbing the print.

Matching the design  For the next panel you need to repeat the above to get it safely on the wall and off the backing paper. For the best result, apply the panel temporarily 10cm below the first panel. Now step down and, at eye level, match up the design and butt the panels into each other (no overlapping is required). Line up the design up and down the join and stick it to the wall but only enough to hold the panel flat to the wall – you can smooth it completely to the wall once the entire join is matched.

Trimming  Only once all the panels are adhered and aligned can you trim off the excess wallpaper. Run your sharp Stanley knife blade along the sides and bottom. Carefully trim around power points then replace the plates.

Moving the panels  If you want to move the wallpaper to a different wall, you need to apply it to the backing paper while vertical to avoid debris getting on the sticky side. Stick a panel of the backing paper on the wall next to the panel you want to remove – stick at the top and bottom with masking tape or similar. Peel the panel of wallpaper off the wall and move it across and stick it onto the backing paper, getting it lined up as best as possible. It will help to have a second pair of hands to guide the bottom of the panel. Once stuck, roll up the panel and protect any exposed edges – wrap in bubble wrap.

Please keep the white backing paper if you intend to move your wallpaper, or move home!

You can request a free envelope-sized sample of our product by filling in your details here. You will be able to peel it from the backing paper and stick it to your wall, feel the quality and finish, and see the printing quality.

If you want to see our colours in your home, you can purchase a Colour Chart for $4, and the cost is redeemable when placing your order.

If you are considering buying wallpaper, you can purchase a wallpaper sample, available on each of our wallpaper designs for $5. This cost is also redeemable upon placing a wallpaper order.

Please let me know how if can help further.

If you need to change the delivery address of your order, please contact us and we will make this update.

However if the parcel has already been shipped and is in transit, you can still change the delivery address with the Australia Post’s Manage Your Delivery Service.  You just need to create a login using the same email address you used to place your order with us.

Create a new login here to update your shipping address

Hit “track” once logged in.

Enter the tracking code (you should have received this via email when we posted your parcel).

Make your updates.

According to Australia Post, “In transit” means it has been picked up and scanned, and is on it’s way to you. We are not able to access any more information than our customers.

You can login to our site at any time and see the status of your order.

Click on “My Account” at the top right of our screen, check your “Orders” on the left sidebar, the check the “Status” of your order.  Here is a description of each status:

Payment required: Your order is awaiting payment.  You can hit the “Pay” button on this page to make payment, or we can emailed a link to you.

Awaiting Payment: We are waiting to receive or clear your payment by direct deposit.

Payment Failed: Payment has failed or was declined.

New Order: Payment has been received and we are processing the order.

Pre Press: We are preparing your design for print.

Printing: Your order is queued to print and will be printed in the next 24 hours.

Finishing Area: Your order is being prepared to be shipped.  All going well, we will send it on or the next business day.

Awaiting Pickup:  Your order is ready to be picked up.  Please check your email for our address and opening times.

Shipped:  Your order has been picked up from our print house and is on it’s way to it’s destination.  Check your email for tracking information.

Waiting Bay:  We are now waiting on you for some more information so we can complete your order. Please check for contact from us via email or contact us for assistance

Reprint Required: Your order has not passed our quality inspection so we are reprinting it again.  We will let you know if your order will be delayed above our normal 4 day turnaround.

Our removable wall sticker material is exactly the same as our removable wallpaper.  They are a polyester blend fabric with an adhesive on the back.  As you expect with fabric, the finish is matte and soft, and sometimes there are frays at the edges.  The adhesive is clear, does not smell and won’t harden over time, so it won’t damage the wall or leave any residue on removal.

We have 3 different types of the product we supply you with:

1. For flat walls and slightly see through – perfect for flat plasterboard walls painted in a light colour.

2. Complete block out for flat walls where the wall colour is dark or needs to be hidden. The print appears brighter because the white point is stronger.

3. For textured walls – the wall colour is seen through ever so slightly. Ideal for white or light coloured walls.

If you have textured wall that are a dark colour, please contact use here.

Our product will adhere to glass and mirrors.

The result will be the same but the difference will be that it will stick harder, because the surface is flatter.  Decals will be easy to apply.  Wallpaper will require more time and to get joins to match up, because it won’t be possible to move pieces into position.

See the image below of some sliding glass doors that have been covered with our White Brick removable wallpaper.

If you’d like to try a sample and see how it will stick, you can order an A4 wallpaper sample from your desired removable wallpaper design. The cost is redeemable upon purchase of the wallpaper.

When purchasing our products for glass or mirrors,  select “MDF” as your wall type and “mid strength colour” as your wall colour – that will be perfect for mirror or glass.

white brick wallpaper covering mirrored doors

White Brick removable wall stickers

Because our products are sent in tubes, they do get damaged in transit from time to time.

Before you sign for or accept your parcel from a carrier, you should inspect the tube or package to make sure it is sealed.

If the parcel is damaged, please take a photo of the tube or parcel before you open it.  Then if the product inside is damaged, we have proof that this occurred while in transit and a replacement will be supplied.

If the products inside are damaged, please take a photo and send it to us.

You’ll want to see the products to check how they stick to your walls and see the print quality and finish.

You can order now with confidence knowing we have a 100% Happiness Guarantee and we have thousands of happy customers.  However we would love to send you a sample of our product to try on your wall and feel the finish.  You can order a sample here.

Order a wallpaper sample from any wallpaper product (in the “wall height” drop down menu), or get a Colour Chart to see our colours in person.

We have a few Stockists however their products are for sale rather than inspection.

If you believe your product has been lost during shipping, please notify us and we will help you investigate the issue.

Lost items are actually the responsibility of the carrier, however we will support you through the situation as best as we can. We are also needed to place enquiries as the “sender”.

Please be aware most carriers will not leave a parcel unattended.  In most cases a calling card will be left for you to pick-up at a nearby location or provide an option for redelivery.

We keep you up to date on the progress of your order, however if you would like to know where it’s up to now, please enter your email address and order number in the form below to see the exact status of your order in our production process:

  • New Order: has not been printed
  • Printed: Your order is in the queue for printing
  • Finishing Area: products are packaged and about to be shipped

For Australia Post shipping, you will receive tracking information once it is shipped.

Our products are printed to order. Our production time is roughly 4 business days from placement of order and payment, or from proof approval (for custom designs), to despatch. Shipping time will vary depending on your chosen carrier and service and the delivery location.

The below table provides a guide on how long it will take your order to arrive after we dispatch it.

Shipping option Normal time until you receive your order
Standard delivery – Australia
  • Melbourne:  5 business days
  • Other capital cities and rural VIC:  6 business days
  • Other rural locations: 7 business days
Express post – Australia
  • Capital cities and locations within the Express Post Network:  5 business days
  • Other locations:  6 business days
Standard delivery – International
  • 7 to 14 business days depending on country
Express post – International
  • 7 to 11 business days depending on country

Postage costs vary depending on the size and weight of your order, the delivery location and the type of shipping selected.  Postage is calculated at checkout prior to making payment.  This will calculate the shipping costs of each shipping option for your order and allow you to choose your preferred method.

Yes we can print a mural from a photo, and any image as a mural or decal. We can check the image size is large enough to blow it up to the size you need.

The only issue is that the image size needs to be large enough to blow it up to the size you want it ie. a photo taken with your phone will not be large enough to fill a 3 x 3m wide. However a high resolution image purchased online, will probably be large enough.

If you’re not sure if your photo is large enough to print ad you’d like us to check it, upload the image to our Dropbox folder, and then email the wall dimensions and image name to [email protected] and we’ll let you know.

 

Compare Our Product To All Others

With so many wall stickers on the market now, and if you’ve ever had a wall sticker fail you, you want to make sure you avoid any nasty surprises and get the product you pay for.  Use this chart to compare our product to what else is available on the market.

Features of The Wall Sticker Company Products

We call them “wall stickers” or “wall decals”.
All our products are removable – meaning they will come off your wall without causing damage.
We use a light polyester fabric with a powdery, matte finish that doesn’t shrink or change.
The glue on our products is more like a gum that doesn’t change or harden over time.
Our removable wallpaper is made of the same removable fabric that we use for our wall stickers.
Wallpaper has a repeated design, whereas wall mural are a picture.

Feature of other products

They call them “wall decals”, “wall tattoos” or made up words.
“Removable” can mean anything, it doesn’t mean it won’t damage your walls.
Other wall stickers are usually made of vinyl; a plastic that can be matte or shiny, stretch and tear easily, and are heavy.
Because vinyls change shape and are heavy, they need stronger glues to keep them stuck on the wall. These glues can harden over time cause damage on removal.
Normal wallpaper is made of paper with a glue that you apply to your wall first.