Because our products are sent in tubes, they do get damaged in transit from time to time.
Before you sign for or accept your parcel from a carrier, you should inspect the tube or package to make sure it is sealed.
If the parcel is damaged, please take a photo of the tube or parcel before you open it. Then if the product inside is damaged, we have proof that this occurred while in transit and a replacement will be supplied.
If the products inside are damaged, please take a photo and send it to us.