How can I track my overseas parcel?
Tracking an overseas parcel once it leaves Australia is possible. Once Australia Post's website shows that your parcel has arrived in your country from Australia, track your parcel by entering your tracking number into your country's standard postage services' website. This will allow you to see the most accurate details for your parcel. You can find your tracking number on the shipped email from The Wall Sticker Company, or from the email you would have received directly from Australia Post.Do I need to pay Customs Duty Fee?
As per Business Standard, Customs duty refers to the tax imposed on goods when they are transported across international borders. In simple terms, it is the tax that is levied on import and export of goods. The government uses this duty to raise its revenues, safeguard domestic industries, and regulate movement of goods. The rate of Customs duty varies depending on where the goods were made and what they were made of. Customs Duty Fee may apply to parcels sent to destinations outside Australia. However every country has it's own rules about whether our goods require an extra Duties Tax to be paid on arrival to your country. You can estimate duties charges here. Please use the details below to complete your enquiry: Product Description: printed pictures HS Code: 4909000000 Insurance: $0Can I pick up my order?
We offer a Pick Up service of your order from our despatch office is located in Seaford in bayside Melbourne. On placing an order and entering your postcode, you will be offered this option instead of paying for postage. We will email you as soon as your order is ready to be picked up. We will provide our printhouse's address and instructions. Pick ups are available on Mondays athrough to Friday from 8am to 1pm.Overseas shipping
We ship overseas, all over the world everyday! See the attached screen shot. You can see how much shipping will be by adding the item/s you want to your Cart and then hit “Estimate Shipping". Enter your country and zip/postcode. We have 2 options for overseas parcels: Standard International and Express International. Both options have tracking so you'll be able to see where your parcel is. Please let us know if you need any help.
How fast can I get my order?
If you need your product by a particular date, please check with us (below) before placing your order. Our normal lead time is 5 business days from payment date. Then if you are customising a product, this will extend this time further. Shipping time is in addition to the above number of days. Shipping time estimates can be seen below. To avoid delays pay by credit card or Paypal and choose the fastest shipping option.| Shipping option | Normal time until you receive your order |
| Standard delivery – Australia |
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| Express post – Australia |
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| Standard delivery – International |
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| Express post – International |
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My parcel has been shipped but I need to change some details
If you need to change the delivery address of your order, please contact us and we will make this update. However if the parcel has already been shipped and is in transit, you can still change the delivery address with the Australia Post's Manage Your Delivery Service. You just need to create a login using the same email address you used to place your order with us.Create a new login here to update your shipping address.
Hit “track” once logged in.
Enter the tracking code (you should have received this via email when we posted your parcel).
Make your updates.
My parcel tracking says “in transit”, what does this mean?
Parcel tracking can be confusing. According to Australia Post, "In transit" means it has been picked up and scanned, and is on it's way to you. We are not able to access any more information than our customers at this stage, it's just a waiting game.
What is the status of my order?
We keep you up to date on the progress of your order, however if you would like to know where it's up to now, please enter your email address and order number in the form below to see the exact status of your order in our production process:- New Order: has not been printed
- Printed: Your order is in the queue for printing
- Finishing Area: products are packaged and about to be shipped
How long until my order arrives?
Delivery time on your order accounts fro printing time plus shipping time. Our production time is 3-6 business days from when you place your order, make payment, and/or approve the proof (for custom designs).
Shipping time will vary depending on your chosen carrier and service and the delivery location.
The below table provides a guide on how long it will take your order to arrive after we despatch it.
| Shipping option | Normal time until you receive your order |
| Standard delivery – Australia |
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| Express post – Australia |
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| Standard delivery – International |
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| Express post – International |
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